Salesforce Salesforce-Sales-Representative問題サンプル: Salesforce Certified Sales Representative

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Salesforce Salesforce-Sales-Representative 認定試験の出題範囲：

トピック	出題範囲
トピック 1	ビジネス取引に関連するリスクと機会を測定する関係を育み、製品の導入を促進して顧客の価値を最大化する
トピック 2	ビジネス関係を発展させ、主要な役割やペルソナとのパートナーシップを構築する予測プロセスを推進する主要なインプットについて説明する
トピック 3	顧客のコミットメントを獲得し、正式な契約を締結するソートリーダーシップを発揮し、顧客の考え方を変えるための信頼性を構築する
トピック 4	販売後のカスタマージャーニーを特定する複数のタッチポイントを活用して見込み客の関心を高め、ソリューションがニーズを満たす理由を調整します
トピック 5	顧客のニーズに基づいたソリューションの価値提案を開発して提示するパイプの進行とステージの速度について説明する
トピック 6	パイプラインの健全性に関する洞察を分析し、データの整合性を確保して顧客との関連性を向上予測精度を評価して機会の一貫性を推進
トピック 7	アカウント、テリトリー、見込み顧客の洞察に基づいて販売ノルマの達成可能性を計算取引を完了するためのすべての課題を特定して除去

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Salesforce Certified Sales Representative 認定 Salesforce-Sales-Representative 試験問題 (Q80-Q85):

質問 # 80
After verbally agreeing to the price and receiving a formal agreement, the customer informs the sales representative they are delaying the signature due to concerns about a liability risk.
Which customer role should the sales rep meet with to address the concerns?

A. Legal
B. Finance
C. Operations

正解：A

解説：
The customer role that the sales rep should meet with to address the concerns about a liability risk is legal. Legal is the customer role that is responsible for reviewing and approving the contractual terms and conditions, ensuring compliance with laws and regulations, and mitigating any potential risks or liabilities. The sales rep should consult with their own legal team and work collaboratively with the customer's legal team to resolve any issues or objections, and to finalize the agreement. Reference: [Sales Rep Training: Negotiate and Close], [Cert Prep: Salesforce Certified Sales Representative: Negotiate and Close]

質問 # 81
A sales representative proposes an engagement solution that works seamlessly across all media to a customer.
Which strategy supports the solution?

A. Two-way dialogue
B. Social networks
C. Multi-channel

正解：C

解説：
Multi-channel is the strategy that supports an engagement solution that works seamlessly across all media. Multi-channel means using different communication channels (such as email, phone, social media, web chat, etc.) to reach and interact with customers and prospects. Multi-channel helps to increase customer satisfaction, loyalty, and retention by providing them with convenience, choice, and consistency. Reference: https://www.salesforce.com/resources/articles/multichannel-marketing/#multichannel-marketing-definition

質問 # 82
A sales representative delivers a proposal and checks in with the prospect on the perceived value and alignment.
At which stage are they in the sales process?

A. Confirm
B. Collaborate
C. Connect

正解：A

解説：
The stage in the sales process where a sales representative delivers a proposal and checks in with the prospect on the perceived value and alignment is typically known as the "Confirm" stage. During this phase, the sales rep seeks to ensure that the proposal meets the prospect's needs and expectations, and that there is a mutual understanding of the value the solution offers. This step is crucial for moving towards closing the sale, as it involves resolving any outstanding questions or concerns and solidifying the prospect's commitment to proceeding. Salesforce outlines various stages in the sales process, and the confirmation stage is critical for validating that both parties are aligned before finalizing the deal.

質問 # 83
A sales representative is working to understand a prospect's pain points, desired outcomes, and emotional drivers.
In which phase of the sales process is this deal?

A. Collaborate
B. Create
C. Connect

正解：B

解説：
Create is the phase of the sales process where this deal is when the sales rep is working to understand a prospect's pain points, desired outcomes, and emotional drivers. Create is the phase where the sales rep presents and demonstrates how their product can address the prospect's pain points and needs, and deliver tangible benefits and outcomes. Create is also where the sales rep builds rapport and trust with the prospect by showing empathy and understanding of their emotional drivers. Reference: https://www.salesforce.com/resources/articles/sales-process/#sales-process-stages

質問 # 84
A sales representative wants to improve the overall health of their pipeline.
Why is it important to take a strategic approach to prospecting?

A. Improve efficiency and return on investment.
B. Reduce non-selling administrative efforts.
C. Increase the number of customer engagements.

正解：A

解説：
Prospecting is the process of identifying and reaching out to potential customers who are likely to buy your product or service. Taking a strategic approach to prospecting means having a clear plan, criteria, and method for finding and qualifying prospects. This can help improve the overall health of the pipeline, as it ensures that the sales representative is focusing on the most valuable and relevant opportunities, and not wasting time and resources on unqualified or uninterested leads. A strategic approach to prospecting can also improve the efficiency and return on investment of the sales process, as it can increase the conversion rate, shorten the sales cycle, and reduce the cost of acquisition. Reference:
Cert Prep: Salesforce Certified Sales Representative, unit "Generate Leads and Opportunities"
[Sales Rep Training], unit "Prepare Your Team to Sell Successfully"

質問 # 85
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